What is the goal of the ombudsman?

The goal of the ombudsman is to serve as an independent and impartial intermediary who investigates and resolves complaints made by individuals against government agencies, institutions, or organizations. They aim to promote fairness, accountability, and transparency in administrative processes, ensuring that the rights and interests of citizens are protected. By providing a mechanism for dispute resolution, the ombudsman helps to improve public trust in institutions and promotes better governance.