What steps should be taken when sending a defamation cease and desist letter to address false statements made about someone?

When sending a defamation cease and desist letter to address false statements made about someone, the following steps should be taken:

1. Clearly identify the false statements that have been made.
2. Provide evidence to support the claim that the statements are false.
3. Demand that the individual stop making the false statements immediately.
4. Threaten legal action if the false statements continue.
5. Send the letter via certified mail to ensure proof of delivery.

It is recommended to seek legal advice before sending the letter to ensure that it is drafted correctly and effectively addresses the situation.