Use passive voice in business writing?

Not always. Whether communicating with internal staff, clients, business associates, suppliers, or the public in general, businesses and organizations often need a personal touch. Many types of business correspondence such as requesting bids, communicating facility issues, or specifying material quality and standards are the types of writing that use a passive voice; clearly presented terms and conditions. But when it comes to interaction with people, developing relationships, the passive voice is not appropriate.