What should be the level of involvement of both front-line managers and team members in solving process and system problems within an organization?

Front-line managers and team members should both be actively involved in solving process and system problems, as their proximity to day-to-day operations provides valuable insights. Front-line managers can facilitate discussions and guide problem-solving efforts, while team members offer practical perspectives and innovative solutions. This collaborative approach fosters a sense of ownership, encourages buy-in for changes, and enhances the likelihood of sustainable improvements. Ultimately, engaging both levels promotes a culture of continuous improvement within the organization.