How do you reduce extended wrap up time?

To reduce extended wrap-up time, streamline the post-call process by using pre-defined templates for common scenariOS, which can help agents quickly document interactions. Provide training on effective note-taking and time management to enhance efficiency. Additionally, leverage technology like CRM systems to automate data entry and reduce manual tasks, allowing agents to focus on the next call promptly. Regularly review and analyze wrap-up metrics to identify bottlenecks and implement improvements.