What guidelines procedures and codes of practice are relevant in the workplace?

There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, booking meeting rooms aswell as other procedures. All of the reception procedures are kept in a file at the reception area where any member of reception staff can revise them as and when necessary. In my work place, these general procedures are known as GOPS. They cover a wide range of skills used within any administration part of the organisation. They are available on the system for any staff member to review.