The five basic performance objectives that apply to all types of operations are quality, speed, dependability, flexibility, and cost. Quality refers to meeting customer specifications and ensuring products or services are free from defects. Speed involves the efficiency of processes and the time taken to deliver goods and services. Dependability emphasizes reliability and consistency in meeting delivery schedules, while flexibility relates to the ability to adapt to changing demands and circumstances. Lastly, cost focuses on minimizing expenses to enhance profitability.
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