How can chatbots be effective in customer service?

Chatbots are an Excellent tool for Customer Service. If you implement them on your website, they are available 24x7 for your customers to interact with even while you sleep. They also help respond to a huge volume of client requests. While they cannot handle every single customer support request, they can certainly work well in a number of use cases, including but not limited to the below:

Providing answers to basic customer support questions.

Providing answers to frequently asked questions from your clients (e.g. shipping information, product information, delivery, etc.)

Use them to improve customer service across chat platforms including Facebook Messenger, Slack, and more.

Providing product and purchase recommendations

Directing customers to appropriate support agents

In today's world of instant gratfication, the average consumer prefers talking to a customer service chatbot, as opposed to a time-consuming email sequence or phone call.

A Chatbot service such as bitly(dot)ws/99Mi worked well for me. However, there are other equally good services like Manychat, Mobile Monkey, Tidio and others. Good luck if you are planning to implement a Customer Service Chatbot.