To troubleshoot issues with PTP USB connectivity on your device, try the following steps:
- Ensure that the USB cable is securely connected to both the device and the computer.
- Check if the device is set to PTP mode in its settings.
- Restart both the device and the computer.
- Update the device's drivers and software.
- Try using a different USB port or cable.
- Disable any security software that may be blocking the connection.
- If the issue persists, consider resetting the device to its factory settings.