What are quality and non quality costs?

Quality costs refer to the expenses associated with ensuring that products or services meet quality standards, including prevention costs (e.g., training and process improvement), appraisal costs (e.g., inspection and testing), and failure costs (e.g., rework and warranty claims). Non-quality costs, on the other hand, arise from failures to meet those standards, such as lost sales, customer dissatisfaction, and the costs associated with corrective actions. By effectively managing and reducing quality costs, organizations can enhance customer satisfaction and improve profitability.