Which documents indicate who is responsible for the various types of calls in the office and how the calls are to be handled?

The documents that typically outline responsibility for various types of calls in the office include the office's call handling policy or procedure manual, staff role descriptions, and an organizational chart. These documents specify which team members are responsible for answering specific types of calls and provide guidelines on how to handle them effectively. Additionally, training materials may also be used to reinforce these protocols among staff members.