Steffen blames the public for urban problems because he believes that individual behaviors and choices significantly contribute to issues like congestion, pollution, and social inequality. He argues that public attitudes toward urban living—such as reliance on cars over public transport or resistance to density—exacerbate these challenges. By highlighting the role of public compliance or resistance to policies aimed at improving urban environments, Steffen emphasizes the need for collective responsibility in addressing urban issues. Ultimately, he suggests that meaningful change requires not only systemic solutions but also a shift in public mindset and engagement.
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