Is business about emotion and trust or the bottom line according to bill liao?

According to Bill Liao, business is fundamentally about emotion and trust rather than just the bottom line. He emphasizes that building strong relationships and fostering a sense of community are crucial for long-term success. While financial performance is important, he believes that businesses thrive when they prioritize emotional connections and trust with their customers and stakeholders. This approach can lead to sustainable growth and a more fulfilling business environment.