Difference between inbound call center and outbound call center?

An inbound call center service handles the incoming calls whereas outbound call center is responsible for making outbound calls to targeted customers.

Inbound call center are majorly customer service-focused. A call center agent answers the queries- feedback/ orders/ complaints about products/ services. On the other hand, in outbound call center, a call center agents makes a call to a targeted group of consumers in order to promote/ sell product/ services.

Inbound call center can be connoted as the calls initiated by the customers and handled by professionals at the call center premises. It includes customer support, technical help desk, call answering, toll free services, inquiry handling, whereas the outbound call center includes appointment scheduling, soft lead generation, and third party verification.

In inbound call center services, customer makes the calls to inquire/ share about the specific product/ service. Conversely, outbound call center deals with product/ service promotion.