Using examples from the case study highlight how poor communications skills can affect the work flow within a kitchen?

In the case study, poor communication skills among kitchen staff led to misunderstandings about dish preparation, resulting in incorrectly timed meal orders. For instance, a miscommunication between the line cook and the sous-chef caused a key ingredient to be omitted from a signature dish, leading to customer complaints. Additionally, unclear instructions during peak hours resulted in delays, as team members struggled to coordinate effectively. Overall, these communication breakdowns disrupted the workflow, decreased efficiency, and negatively impacted customer satisfaction.