Explain who to refer to with request that are not within the limits of their responsibility?

When a request falls outside the limits of an individual's responsibilities, it is best to refer the requester to a supervisor or manager who oversees that area. If applicable, directing them to a specific department or team that handles similar requests can also be helpful. Providing contact information or resources for the appropriate person will ensure a smoother transition and better assistance for the requester. Always aim to communicate clearly to avoid confusion.