What type of example would you give for a good customer service in the health care field?

A case could be made for kindness and compassion along with competence. For instance, once I took children for their vaccinations to a public clinic. The nurse was abrupt and she JABBED the shot into the child's arm. Later, I found another clinic, and the child was greeted, talked to about the procedure and somehow the procedure was over and done before we knew it. By the way, these children were poor refugees who had just come to the US.