When instilling eye drops the ma should?

When instilling eye drops, the medical assistant (MA) should first wash their hands to ensure cleanliness. They should then gently pull down the lower eyelid to create a pocket for the drop and instruct the patient to look up. After administering the drop, the MA should advise the patient to close their eyes gently for a moment and apply gentle pressure to the inner corner of the eye to prevent drainage. Finally, they should ensure the patient understands any post-administration instructions.