The knot design on my Shamballa bracelet has come undone. How do I fix it without sending it back?

To fix the knot on your Shamballa bracelet, gently pull the cord apart to expose the knot. Carefully untie the loose knot, making sure not to damage the beads. Once untied, re-tie the knot tightly, ensuring it's secure, and trim any excess cord if needed. Finally, test the tightness by pulling lightly on the bracelet before wearing it again.