Quality Management is a subset of Project Management. Quality Management consists of quality planning, assurance, and control.
Managing projects requires applying knowledge, skills, and tools and techniques to project activities in order to meet the project objectives. You do this by performing some processes at various stages of the project, as discussed in the previous chapter. That means processes are part of the knowledge required to manage projects. Each aspect of a project is managed by using the corresponding knowledge area. For example, each project has a scope that needs to be managed, and the knowledge required to manage scope is in the knowledge area called project scope management. To perform the project work within the project scope, you need human resources, which need to be managed; the knowledge used to manage human resources is called human resource management.
Each process belongs to one of the nine knowledge areas:
1. Scope Management
2. Time Management
3. Cost Management
4. Human Resource Management
5. Procurement Management
6. Risk Management
7. Quality Management
8. Integration Management &
9. Communication Management
Project quality is defined as the degree to which a project satisfies its objectives and requirements. For example, a high-quality project is a project that is completed on time and with all the work in the project scope completed within the planned budget.
Project quality management includes the following:
1. Plan quality - Determine the quality requirements and standards that are relevant to the project at hand and how to apply them.
2. Perform quality assurance - Ensure the planned quality requirements and standards are applied.
3. Perform quality control - Monitor the quality activities and record the results of these activities in order to assess performance and make necessary recommendations for corrective actions and changes.
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