What happens if within an Agent Handler group the handler with the highest priority is unavailable?

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1259667

2026-05-09 01:01

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If the handler with the highest priority within an Agent Handler group becomes unavailable, the system typically promotes the next highest priority handler to take over the responsibilities. This ensures that tasks or requests are still managed effectively without significant disruption. The handling mechanism may also implement failover protocols to reroute tasks to available handlers based on their priority levels. Ultimately, this maintains operational continuity within the group.

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