What is turndown service?

Turndown service is a hospitality practice typically offered in hotels where staff prepare a guest's room for the evening. This service often includes tasks such as dimming the lights, closing curtains, and turning down the bed linens, sometimes with the addition of special touches like chocolates or a small note. It aims to create a cozy and inviting atmosphere for guests to relax after a long day. Turndown service is often associated with luxury accommodations but can be found in various types of hotels.