What are the Metrics used in IT Service Asset and Configuration Management?

Most of the metrics that indicate successful Configuration Management are actually seen in other processes. Some of the key ones are:

• The ratio of used licenses to paid for licenses (this should be close to 1 : 1)

• Accuracy in budgets and charges for the assets used by each customer or business unit

• The percentage reduction in business impact of outages and Incidents caused by poor Asset and Configuration Management

• The reduction in the use of unauthorized hardware and software, and in non-standard and variant builds that increase complexity, support costs and risk to the business services.