What are the duties of a customer care officer in a hotel?

A customer care officer in a hotel is responsible for ensuring guest satisfaction by addressing inquiries, resolving complaints, and providing information about hotel services and amenities. They assist in check-in and check-out processes, maintain communication with other departments, and ensure that guests have a pleasant stay. Additionally, they gather feedback to improve services and may handle reservations or special requests. Strong interpersonal skills and a customer-focused attitude are essential for success in this role.