Why was standard operational platform intro buy best buy in 1996?

In 1996, Best Buy introduced its Standard Operational Platform (SOP) to streamline its operations and improve efficiency across its stores. This initiative aimed to standardize procedures, enhance inventory management, and improve customer service, ultimately leading to a more consistent shopping experience. By adopting a unified operational framework, Best Buy sought to reduce costs and increase profitability, positioning itself competitively in the retail electronics market.