Police wont help me on my request for my 911 call records?

These records are confidential and are protected by data protection laws. They are usually also kept from the public in case they need to be used as evidence in court. Exposing evidence to the public too early could jeopardise the case.

There is also the risk that you might not be the original caller, that you could in fact be the person being reported to the authorities. So they will deny your request to protect the witness who reported the crime.

Aside from that, the police do not handle emergency calls. Emergency calls are handled by an independent government-owned dispatch centre, not the police. The police have no authority over dispatch centres.