Why is your unemployment account locked due to security reasons?

Hi, my husbands unemployment account is saying the same thing! Have you been able to resolve your issue? We haven't been able to get anywhere on this problem as of yet! I logged on to help him file his claim as we do every Sunday and it wouldn't it stated the account has been locked due to security reasons and we contacted the number provided on the webpage and they transferred the call 2 times and said they would look into and as soon as it is resolved they would call back later that day. This was early morning that e called in. When i returned home we called a second time around 3:30 pm and were told they would get to it not call in again and that when they have it done they would call us well needless to say no cal yesterday or today so far. This has been locked for almost 4 days and they still haven't called in. The people whom work for the unemployment office don't give a Sh** and really do not care about resolving any issues. We have been told different things each time and still no call backs with them resolving the issue! Hope yours goes faster. What a bunch of crap this is i swear!