If a customer or customer group asks you questions that you are unable to answer about your product service its benefits pricing or delivery structures what procedures would you follow in order to pro?

If I encounter questions about our product, service, benefits, pricing, or delivery that I cannot answer, I would first acknowledge the customer's inquiry and assure them that I will find the information they need. Next, I would consult internal resources, such as product documentation or colleagues with expertise on the topic. If necessary, I would escalate the query to a supervisor or relevant department. Finally, I would follow up with the customer to provide the answers or solutions as soon as possible.