Am I entitled to a refund?

Well, honey, if you've got a valid reason for a refund and it falls within the company's refund policy, then sure, you might be entitled to one. But if you're just trying to get your money back because you changed your mind or didn't read the fine print, then you might be out of luck. It's always worth asking nicely and seeing what they say, but don't be surprised if they tell you to take a hike.