What are the Quality parameters in a Call center?

1 answer

Answer

1033217

2026-04-09 07:50

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Hi,

Following are the parameters...

1) Fluency

2) Dead air

3) Fogons

4) paraphrasing

5) Correct solution provided.

6) ROFC

7) Security adherence

8) SOP adherence

9) Correct dispatch

10) TAT

:)

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