How do you handle airline overbooking situations?

Keeping No-Show factor in mind , All Airlines do overbooking of the cabins .

• If economy cabin is overbooked then few economy class passengers are upgraded to higher class (Business or First ,subject to airline rules);
• When higher cabin(s) have no seat and economy is overbooked ,In such situation , Airlines employee hunt for people who

  1. either are ready to postpone their travel plan(s) or

  2. are ready to switch operating carrier;

  In few cases compensation (money or shopping vouchers) are also offered which vary from carrier to carrier as well as depend on sector (domestic / International )

• It is imperative to mention here that customer service skills very much count in such situation,and to avoid complaints , Airline employees have to handle such situation very carefully.