The client has asked to duplicate a project but does not know what font was used. what steps would you take to identify the font?

You can use online tools like WhatTheFont or WhatFontIs to identify the font by uploading an image of the text. Additionally, you can manually compare the text in the project with common font libraries to find a close match. If you have the Adobe Creative Cloud suite, you can use Adobe Capture to identify fonts as well.