How do you refer and assist with client complaints?

When addressing client complaints, I first listen attentively to understand the issue fully and empathize with the client's concerns. I then clarify any details needed and provide a prompt response, offering solutions or alternatives. If the complaint requires further investigation, I assure the client that I will escalate the issue to the appropriate department and follow up with them on the progress. Throughout the process, I maintain clear communication to keep the client informed and ensure their satisfaction.