Because her coworker kept her eyes on her work and never said much Laura concluded that Rita wasn't very smart But when a new procedure was introduced on their floor and Laura made several errors?

Laura realized that Rita was actually quite skilled when it came to implementing the new procedure effectively. She learned not to judge Rita's intelligence based solely on her quiet demeanor, and gained a newfound appreciation for her coworker's abilities. This experience taught Laura the importance of not making assumptions about people's capabilities based on superficial observations.