I found this was caused quite simply because I installed whilst it was connected (already hooked up). Didn't read instruction :-)
so to fix.
disconnect everything from printer, power, phone, usb cable etc.
install all software in PC (by control panel add remove programs.)
reboot PC
reinstall software
* do NOT connect printer until finished.
connect printer to PC
turn it on
bi Di should be OK.
then connect phone if using for fax.
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