Are providing excellent user support and teaching users to be more self-reliant contradictory strategies why or why not?

For some opinions it could seem contradictory to provide Excellent user support and teaching users to be more self reliant. There will always be more people that need help on all kinds of things that would appreciate and benefit from Excellent user support. Causing some users to be more self-reliant does not really matter because there will always be more people that need service.