Is blassport a good luggage

I purchased a 32" Adventure Duffel by Blassport at BJ's Wholesale. My old Eagle Creek duffel lasted for more than 16 years including multiple trips to Europe, the Middle East and Asia, but it was not long enough for my new tripod. Despite being only partially filled (well under 50 pounds), one side of one of the handles ripped off the Blassport duffel the very first time I flew with it, which was my first use of the item. That handle completely disappeared and the second handle ripped in an identical manner on the return flight home.

The company's automated complaint line has not been helpful in resolving this matter and wants to charge a disproportionately large service fee if and when they decide to honor their warranty.

After the first handle ripped off, I examined the quality of the construction of the item and have concluded (I have degrees in engineering), that it is poorly designed and poorly made.

The next time I need luggage I will purchase it from a manufacturer with a better reputation for quality and honoring the warranty.