Why does service management present more challenges than manufacturing?

1.

Managerial challenges presented in services that don't surface in

manufacturing are due to the fact that service environments lack

the structure of manufacturing environments. A home without

structure will constantly be subjected to obstacles. There is

constant customer contact in servicing; manufacturing does not have

distractions of direct customer contact, which allows them to

concentrate on production. Service workers usually lack the skills

and qualifications of manufacturing candidates which leads to high

turnover rates in service organizations. Manufacturing jobs tend to

go to high skilled workers and they remain seasoned in their

positions and things run smoothly because people are accustomed to

performing their roles efficiently.