Is it needed to escort guests to the rooms by front office staff?

Hotels of the highest service and reputation have a tradition of escorting guests to their rooms.

This is achieved either through established porter (or known as Bellmen in the US), services, or through an element of the hotel's concierge services.

It permits the hotel representative to introduce the guest to the services and facilities of the hotel, familiarise the guest with the room or suite's amenities, and perhaps most importantly, to create a professional bond of service between the guest and the hotel.

In lesser grade hotels, such as three star hotels, porter or bellmen services may be offered to the guest instead. Yet, when a guest is among the hotel group's Frequent Guest Programme or a CIP (Commercially Important Guest) to the hotel, it would be prudent to honour the guest's status by having the duty-manager, a guest-services manager, or Concierge to escort the guest. Of course, in all these instances, provisions to carry the guest's luggage is a given.

In lower rated hotels, it may only be appropriate to ask the guest whether they would care for someone to escort them to their room, or assist them with their luggage.

Motor Hotels, or 'Motels' typically do not provide this service at all, unless they're part of an extended resort facility.