Why is it to build a positive relationship with customers?

The first positive approach is to * Greet the customer in a good manner * Be active toward the customer * Give information * Offering choices where possible * Providing an explanation when a service is unavailable * Ensuring good communication, * Adopting a positive attitude towards customers * Maintain these quality standards in a friendly and helpful way. * Have a positive body language * Treat them as you want to be treated * Provide a good service * Ask question, in order to identify their needs