According to Tom Peters and Robert Waterman in their book "In Search of Excellence," the eight characteristics of Excellent companies are: a bias for action, close to the customer, autonomy and entrepreneurship, productivity through people, hands-on, value-driven, stick to the knitting, and simple form, lean staff. These traits emphasize a dynamic, customer-focused approach, encouraging employee involvement and maintaining a strong corporate culture. Excellent companies are agile and responsive, fostering innovation while ensuring that their core competencies remain central to their operations.
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