A customer is angry because he received the wrong order He swears at you What would you do?

I would remain calm and professional, acknowledging the customer's frustration. I would apologize for the mistake and assure them that I will resolve the issue promptly. It's important to listen actively and express understanding, while also offering a solution, such as replacing the order or providing a refund. Keeping a composed demeanor can help de-escalate the situation and rebuild rapport.