I have no idea on this problem, Im using another powerful record tool - PCHand Screen Recorder.
It could record any activities on the screen and the audio whatever you hear, even the left and right mouse clicks and mouse highlights can be recorded to be displayed in your recordings.
I knew it from my friend and tried a lot before bought, it's easier to use. It also provides a free trial version. You could try it.…Hope it could help!
http://www.screen-capture-record.com/screen-recorder.html
If you wanna learn how to create video, see the link below:
http://blog.pc-hand.com/category/tutorial
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