When solving customers problems you should?

Listen to the custom attentively, so reassuring the customer that you are taking the customer's problems seriously. Know what procedures you can follow to help them solve their issue and know when its appropriate to cascade the issue to a supervisor of line manager. Never consider developing conflict. Some customers believe they are certain rights but have not understood that those rights. There may be certain agreements between the customer and the business which the complainant is unaware. These have to be explained in a manner that does not inflame the situation.