What is a guide or reference manual that provides users with a narrative and graphical description of a program is called?

A guide or reference manual that provides users with both narrative and graphical descriptions of a program is called a "user manual" or "user guide." This document typically includes instructions on how to use the software, explanations of its features, and visual aids such as screenshots or diagrams to enhance understanding. User manuals aim to help users navigate the program effectively and troubleshoot common issues.