Who files freight damage claim when the shipment is refused?

When a shipment is refused due to freight damage, the responsibility for filing a claim typically falls on the consignee (the recipient of the shipment) who rejects the goods. However, the shipper (the sender) may also have the right to file a claim with the carrier, depending on the terms of their shipping agreement. It's important for both parties to document the damage thoroughly and follow the carrier's claims process to ensure a successful resolution.