Customer Focus Describe a time when you have built a good relationship with a customer What skills and qualities did you use and what was the outcome?

an existing customer walked into the bank looking unhappy. as soon as she approached my desk, i addressed her by her name and admire her outfit. she smiled and said thank you, and these made her feel relaxed and made my conversion with her go well. at the end of our meeting, i succeeded collecting her mobile number and getting a referral