What is the job description of a directv call center agent?

As a DirecTV CCR, you are basically given the opportunity to sit at a cubicle, get a call, and troubleshoot with a customer who is either the dumbest excuse for human flesh in planet earth, or think they are the smartest person to walk the earth and knows more than you, despite they called in for technical support. You are supposed to be the advocate of DirecTV to value the company at the cost of completely lying to the customer and you get cussed out for the fact that DirecTV's policy is vague to continuing to charge customers more and more every month, when you agree yourself that the customer is getting ripped off. If you do happen to agree with the customer that DirecTV is a bad company and quality pulls your call to listen to it, you will no longer work for the company because they don't want their employees being honest with their customers and just to give political answers.