Why do Richards and Josephine tell Mrs. Mallard as gently as possible the news of her husband's death?

Richards and Josephine approach Mrs. Mallard with sensitivity because they understand the profound emotional impact of the news. They want to shield her from the shock and anguish that such a loss could bring, particularly given her heart condition. Their gentle approach reflects their care and concern for her well-being, as they aim to provide support during a deeply traumatic moment.