What is quality movement in a public sector?

Quality movement in the public sector refers to initiatives and practices aimed at improving the efficiency, effectiveness, and responsiveness of government services. It emphasizes the adoption of quality management principles, such as continuous improvement, customer satisfaction, and accountability. By fostering a culture of Excellence, public sector organizations strive to enhance service delivery, optimize resource utilization, and better meet the needs of citizens. Ultimately, the quality movement seeks to create a more transparent and trustworthy government.